In-House Product / CRM SystemsProject 01

Hanux CRM

Reducing manual operations by 68% with ML-driven workflows.

68%Workflows automated
Product TypeIn-House SaaS Product
Project Phase12 Weeks (Production Ready)
Compliance StandardSOC 2 Type II / GDPR

The Challenge

Teams were spending over 15 hours per week manually reviewing client onboarding documents, checking background registers, and scoring customer leads. Onboarding delays regularly took 2 to 3 business days, causing a 14% drop in customer sign-up conversions and high staff fatigue.

Our Solution

We designed a unified client dashboard in React connected to a Python FastAPI backend. We implemented autonomous ML workers that scan documents using secure OCR pipelines, pre-populate background checks, and score leads dynamically based on customer profiles. This reduced document validation reviews to under 30 seconds.

Key Results

  • Cut client onboarding delay times from 3 days to under 5 minutes.
  • Freed up teams by automating 68% of manual checklist items.
  • Boosted user sign-up completion conversion rate by 22% within 60 days.

Technologies Used

ReactTypeScriptPythonFastAPIAWS CognitoDynamoDBOpenAI APIDocker

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